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Yawn


HerNameIsBuffy

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I was trying to be a less outwardly negative person, but that's not really working so fuck it.

A certain company I use for my data and phones at work (rhymes with Bombast) was doing maintenance on our usage area last night between 2:00 and 5:00 AM today.  This affected over 350,000 customers many of which are businesses.  Many of those businesses have it set up, like me, to forward calls to a cell phone in case of service going down.

I'm the default on this because I'm the one who needs to know immediately when the system is down.  When it happens during business hours I swap it out to someone who doesn't completely suck at the phones and isn't busy dealing with the issue, but in the middle of the night those calls are all me all the time.  yay.

When they test their maintenance they ring the lines.  When the lines are down it rings those cell phones.  So I got a great night's sleep being woken on average every 20 minutes from 2:00 AM on.  

My bleery call to their tech support after the first one where I discovered the phones/data were down was fun for both of us as I was incoherent and he nicely reminded me that I had an email notifying me of the outage...which I did...I just didn't remember when jolted out of bed at 2:00 am by a screamingly loud ringtone.  I was really nice though - I'm always 

(Very deep sleeper and nature of my job is to be available 24/7 so I sleep with my phone in a alarm clock dock specially chosen due to volume way past 11.  My husband is really happy with my career choices this morning as I'm sure he's dragging ass, too.)

I'm not the only IT in the area that looks like this today, I'm sure.

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(disclaimer - this isn't a disgruntled, entitled 'omg I'm so persecuted' rant.  Not even a rant, just a 'not that aggravated' whine.  This is just part of the job, totally get that, and it's a rare occurrence so I know I have no grounds to whine about it...just sleepy and cranky.)

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Destiny

Posted

2am phone calls are the worst, b/c of the heart sink OMFG THIS IS GOING TO BE HORRIBLE. Nothing good happens from a phone call at 2am.

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HerNameIsBuffy

Posted

Just now, Destiny said:

2am phone calls are the worst, b/c of the heart sink OMFG THIS IS GOING TO BE HORRIBLE. Nothing good happens from a phone call at 2am.

Very true.  So being reminded it was just maintenance meant I didn't have to drive to work in my jammies was great.  I asked him to kill the forwarding until maintenance was over but of course not possible during testing.  I considered putting in a request to skip forwarding for maintenance stuff going forward but it's SO rare and them messing up settings isn't rare and I was afraid it would result in it being turned off in all instances.  

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