This is a true story...
Exposition: this dongle runs software that makes task X slightly faster. Task X is approximately 5-8% of affected user's job. Task X can be done with other software they use for other tasks all the time, but it's admittedly more cumbersome to do that way. On an inconvenience scale of 1-100 with 1 being, moving aside to let someone pass you in the hall and 100 being HOLY SHIT, I HAVE TO DIG A DITCH WITH A DEMITASSE SPOON?! it's a 7.
TLDR - affected user spent 30-40 minutes today doing something that would typically have been 15-20. Also...I didn't do it on purpose. In case you were wondering, no, I don't break things to cause more work for me because I have nothing better to do.
On to the story...
I accidentally broke a work dongle and was genuinely very sorry.
I immediately called to order a replacement and lined up an interim solution to mitigate the inconvenience as much as possible to the affected person. Because I do genuinely feel bad if I put someone out, however inadvertent it was.
So let me walk you through my emotional journey:
Immediately
After being told it's okay...but sad face about how awful this is...
more assurance that it's fine...but when is the replacement getting here because it's been an hour...
Upon being asked for the 3rd time in 40 minutes when the person arranged to drop off interim replacement dongle will get here when the answer was unchanged from "he's on the way here and will be here in about an hour."
upon the eleventy sigh ...and assurance of it's fine...
After the look of annoyance upon being told the new one is being shipped from Sweden and won't be here until Monday...
by someone who at this point had the replacement, software was working...and isn't working this weekend.
And the end result?
- 3
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